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Help & Support

We're here to help you make the most of PairShot

🚀 Quick Support

📧

Email Support

Get help via email

📧 Send Email
📞

Phone Support

Weekdays 10:00-18:00 JST

📞 Call Now
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Website

Detailed information

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❓ Frequently Asked Questions

How do I use the app?

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First, set up your profile and connect with your partner. Then you can register anniversaries and share memorable photos.

How do I connect with my partner?

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Go to "Partner Connection" from your profile screen to create and share an invitation code, or enter your partner's invitation code.

I forgot my password

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Tap "Forgot Password?" on the login screen and follow the reset link sent to your registered email address.

I want to delete my account

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You can select "Delete Account" from profile settings. Please note that all data will be lost and cannot be recovered.

The app crashes

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Please update to the latest version and restart your device. If the problem persists, contact support with your device information.

Cannot upload photos

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Check your network connection and verify that the app has camera and file access permissions in settings.

I want to set anniversary notifications

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Enable notifications for each anniversary in the anniversary settings screen and allow app notifications in your device settings.

I want to disconnect from my partner

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You can select "Disconnect" from "Partner Connection" in your profile screen. After disconnecting, access to shared anniversaries and memories will be restricted.

✨ App Features

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Memory Cards

Create and share daily memory cards with your partner

🎯

Card Roulette

Discover random date ideas and activities

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AI Assistant

Get personalized date planning assistance

🎨

Custom Skins

Personalize your cards with beautiful themes

📊

Statistics

Track your memories and relationship milestones

Pro Features

Unlimited access to premium features and content

📝 Still Need Help?

If you can't find the answer you're looking for, please reach out to us:

📧 Contact Support

When contacting support, please include:
• Device model and OS version
• App version
• Detailed description of the issue
• Steps to reproduce the problem